Welcome to your client guide

Welcome to your client guide — a resource to help you navigate every stage of your project with confidence. From the first design consultation to the final touches, we’ll walk you through our process, care tips, and warranty coverage. Our team is committed to creating custom kitchens and fine woodworking that stand the test of time.

Our process

  • Our design team will schedule a visit to our showroom to go over any inspo photos you have, styles and finishes of cabinetry, measurements, and photos of your current space in order to get an understanding of what you’re envisioning.

  • After meeting with you about your project, we need to get some measurements of our own. Out site manager will book a time to come to your home in order to gather and confirm the dimensions of your space before we start designing.

  • Now that we know the exact measurements of your space, our designers will create a design you love, even if that means multiple versions and some back-and-forth conversations. In some cases, you may even receive a 3D rendering.

  • Once you sign off on the design, our shop team gets to work on crafting your cabinetry with love and care. Our designers are still heavily involved in this stage, communicating with the shop team to ensure everything is made to perfection.

  • Your cabinets are packaged carefully to avoid any damage during transit. Our scheduler will reach out to book a delivery date most convenient to you. We ask that the area is clean and empty, allowing our shipping team to deliver with care.

  • Your cabinetry will be installed by one of our well-trusted professional contractors, working efficiently to finish the job in 1-5 days depending on scope. Work may begin as early as 8:00am and continue until 6:00pm to make the most of each day.

Modern kitchen design with white bespoke cabinetry, stainless steel appliances, marble countertops, and a large island with a sink and black faucet; features a dual oven range, refrigerator with touchscreen panel, and open shelving with decor.

What kind of warranty coverage do you have?

Having custom cabinetry made is a big investment, and we understand you want peace of mind knowing it’s protected. That’s why every CW Kitchens client is backed by our comprehensive warranty program.

It’s our way of ensuring your custom kitchen or woodworking project continues to look and perform beautifully for years to come, giving you confidence in both your purchase and the craftsmanship behind it.

What do you do if you need a service?

If you think you need a service on your existing CW Kitchens cabinetry, you can request that our service team pay you a visit to troubleshoot the issue whether it’s a quick fix, a replacement piece, or something that needs redoing by our shop team. We’re here to help!

Don’t have cabinetry yet?

If you’re a potential client looking to refresh your home with some custom cabinetry, we would love to help design and build something amazing for you.

How do you care for your custom cabinets?

Avoid any excessive weight and be sure to use the proper supports and brackets when needed.

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Look for signs of scratches, chips, or discoloration. If you notice these, take action quickly to avoid further damage.

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Avoid using any abrasive chemicals when cleaning or wiping down your cabinets as it may cause damage.

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Regularly wipe down the cabinets with a soft cloth. Avoid using a lot of water, and use a mild detergent if necessary.

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Dust your cabinets regularly. Use a soft cloth or duster to remove dust from your cabinets.

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If your cabinets are exposed to water, dry them off and use a wood sealant to prevent further damage.

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Have your cabinets professionally inspected and serviced as needed. You can contact our team for that if needed.

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Make sure all hardware, such as knobs and hinges, are made of materials that are resistant to wear and tear.

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What clients think…

  • Silhouette of a person with a ponytail looking to the left at a computer monitor, side view.

    “I recently had the first maintenance issue with my cabinets since they were installed by CW 22 years ago. I contacted the office about repairing a drawer bracket and was both relieved and pleasantly surprised by how quickly I had a solution to my concern. The service is still excellent, just as it was for the original design.”

    - P.H.

  • Clip art of a person juggling three balls

    “I was extremely happy with CW Kitchens. The cabinets are beautiful and well-made. But the best part of all was the exceptional customer service they had. When we had a small issue with the paint, the company sent someone out immediately and fixed the problem at no charge. The men were efficient and extremely friendly.”

    - M.G.

  • Silhouette of a running man in motion, minimalist design, black and white drawing.

    “We recently had CW Kitchens assist with the redesign of our kitchen. Everyone was very knowledgeable, translating our needs into design. Cabinets arrived on schedule and assembled promptly. There was a complication with the installation of the fridge and adjacent cabinet, but they were quick to offer suggestions to fix it.”

    - E.H.